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A power outage (and backup generator failure) at one of our towers in downtown Baltimore interrupted service for customers in the area.

A distribution switch serving the north tower of THC went offline, likely due to an electrical surge. The switch was replaced.

A routing issue prevented data from some customer connections from reaching desired servers until we manually cleared stored information in distribution switches.

A series of equipment failures related to bad power from a generator caused a routing issue affecting the connections of a subset of customers in Baltimore.

The link between Henderson’s Wharf Marina and Henderson’s Wharf Inn required a reboot to restore connectivity.

We have completed repairs after an electrical storm last night caused a power issue at the Henderson’s Wharf Marina.

We needed to replace equipment serving the Station North neighborhood in Baltimore that was damaged in a lightning storm.

Network equipment serving the Broadview, Carolina, and Canterbury Square apartments was damaged by a burst pipe that caused flooding in a telecommunications facility.

A lawn crew installing new irrigation equipment (without a locate) severed a 24-count distribution fiber at Beachwalk Villas.

Network equipment serving fixed wireless customers in West Baltimore was damaged by lightning.