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A distribution switch serving the north tower of THC went offline, likely due to an electrical surge. The switch was replaced.

A routing issue prevented data from some customer connections from reaching desired servers until we manually cleared stored information in distribution switches.

A series of equipment failures related to bad power from a generator caused a routing issue affecting the connections of a subset of customers in Baltimore.

The link between Henderson’s Wharf Marina and Henderson’s Wharf Inn required a reboot to restore connectivity.

We have completed repairs after an electrical storm last night caused a power issue at the Henderson’s Wharf Marina.

We needed to replace equipment serving the Station North neighborhood in Baltimore that was damaged in a lightning storm.

Network equipment serving the Broadview, Carolina, and Canterbury Square apartments was damaged by a burst pipe that caused flooding in a telecommunications facility.

A lawn crew installing new irrigation equipment (without a locate) severed a 24-count distribution fiber at Beachwalk Villas.

Network equipment serving fixed wireless customers in West Baltimore was damaged by lightning.

An electrical power outage interrupted service for residents of some apartment buildings in North Baltimore.