Customers Affected

A subset of customers connecting in Baltimore City.


Time & DateNotes
0830EDT November 3, 2022We believe we have resolved the last of the customer issues related to this routing problem.
November 2
, 2022
Our technicians have worked throughout the day and night to identify the source of the issue, but have not resolved the issue for all customers. We are continuing to investigate.
1, 2022
We are investigating a difficult-to-trace routing issue that is causing some customers in Baltimore to experience intermittent data loss, in some cases at a level that makes their connection unusable.