Updates on open issues.
Current Network Issues
All monitored networks are currently operating normally.
If you’re experiencing an issue on our network,
please call 410.637.3707 or 850.622.0622 to report a problem,
or click here to start a support case.
November 15, 8:20PM – Repairs to the cut fiber are complete, and data is now following normal routes between Baltimore and the Internet exchange points in Northern Virginia.
November 15, 8:00PM – Repair crews at the site of the fiber cut report that replacement fiber has been pulled through new duct, both ends of the damaged cable have been prepared for splicing, and the splicing itself should begin shortly.
November 15, 6:25PM – Repair crews at the site of the fiber cut report that multiple ducts were damaged and are currently being replaced.
November 15, 4:25PM – Earlier today, a vertical boring contractor struck and cut one of the 864-strand fibers connecting Baltimore to the Internet exchange points in Northern Virginia. As a result, a great deal of data is currently routing over backup circuits, and congestion should be expected for the next 24 hours as crews work to replace the damaged fiber. We will post updates as reports arrive.