Updates on open issues.

Network Status

If you’re experiencing an issue on our network,
please send a text message to 844.390.1125, or
call us at 410.637.3707 or 850.622.0622 to report a problem,
or click here to send us a message.

Flooding in North Baltimore

  • January 17, 2022 2:09 pm
  • Resolved
  • Hugh Bethell

Network equipment serving the Broadview, Carolina, and Canterbury Square apartments was damaged by a burst pipe that caused flooding in a telecommunications facility.

Fiber Cut at Beachwalk Villas

  • January 4, 2022 6:50 pm
  • Resolved
  • Hugh Bethell

A lawn crew installing new irrigation equipment (without a locate) severed a 24-count distribution fiber at Beachwalk Villas.

Routing Issue in Miramar Beach

  • December 27, 2021 1:05 pm
  • Resolved
  • Hugh Bethell

Our fiber carrier in the Miramar Beach area experienced a data center issue that affected routing of customer traffic.

DNS Issue in Baltimore

  • November 21, 2021 9:20 pm
  • Resolved
  • Hugh Bethell

Our domain name system server for Baltimore experienced a system crash, and services did not transition correctly to our backup server.

Flooding at Baytowne Wharf

  • June 22, 2021 10:21 am
  • Resolved
  • Hugh Bethell

Flooding inside our local distribution center interrupted access for residents and guests at the Grand, the Elation, and Heron Walk.