Updates on open issues.

Network Status

If you’re experiencing an issue on our network,
please send a text message to 844.390.1125, or
call us at 410.637.3707 or 850.622.0622 to report a problem,
or click here to send us a message.

Carrier Issues in Destin & Miramar Beach

  • January 9, 2024 5:45 am
  • Resolved
  • Hugh Bethell

Carriers operating the primary fiber lines into Destin and Miramar Beach experienced multiple outages and routing issues as a result of storm conditions in the area.

Access Points Offline in Baytowne Wharf

  • December 29, 2023 6:29 am
  • Resolved
  • Hugh Bethell

A number of wireless access points serving units at the Grand and Lasata properties were offline. Technicians restored service by re-initializing a switch.

Power Outage in Downtown Baltimore

  • October 10, 2023 9:51 am
  • Resolved
  • Hugh Bethell

A power outage (and backup generator failure) at one of our towers in downtown Baltimore interrupted service for customers in the area.

Routing Issue in Baltimore

  • November 17, 2022 7:57 pm
  • Resolved
  • Hugh Bethell

A routing issue prevented data from some customer connections from reaching desired servers until we manually cleared stored information in distribution switches.

Routing Issue in Baltimore

  • November 2, 2022 5:36 am
  • Resolved
  • Hugh Bethell

A series of equipment failures related to bad power from a generator caused a routing issue affecting the connections of a subset of customers in Baltimore.